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Read Before You Open Your Account

These terms set out what you agree to when you create and use a vpfree account — including how deposits via PayPal, Venmo, and Play+ are handled, what we expect from you, and what you can expect from us.

PayPal, Venmo, Play+ coveredState-law eligibility appliesAccount holder rights definedDispute process outlinedContact path included
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vpfree Read Before You Open Your Account
HOW WE HANDLE THIS

Account Security and Your Data Rights

We keep account data secure using encryption at rest and in transit. Your payment credentials — whether linked through PayPal, Venmo, or a Play+ card — are never stored directly on our servers; they are tokenized through each payment provider's own security layer. You can request a summary of the personal data we hold at any time through the Privacy section of your account settings. If you believe data has been handled incorrectly, you have the right to contact us in writing and receive a response within the timeframe required by your state's applicable laws.

Data Retention

We retain account and transaction records only as long as required by applicable state law or our operating obligations. You may request a record of what we hold on your account.

Cookie Use

We use cookies to maintain your session, remember your payment preferences, and keep your mobile login active across browser tabs. You can manage cookie settings from your account or browser.

Account Security

Each login is protected by multi-factor authentication. If you access vpfree on a new device — phone, tablet, or desktop — you will be prompted to verify your identity before the session opens.

Change Requests

To update personal details, correct account information, or request data deletion, use the Account Settings page or contact support in writing. We aim to respond within the period your state law requires.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to flag a concern about your account — a disputed charge, a payment hold on your PayPal or Venmo, or a question about how a specific clause applies to you — our support team is reachable through the channels below. Response times vary; live chat is the fastest path for account-specific issues.

Team online

Live Chat

Open the chat window from your account dashboard. Fastest path for questions about payment holds, account restrictions, or a clause you want clarified before proceeding.

Email Support

Send a written query to our support address found in the Help section of your account. Useful for formal concerns or requests to document a terms-related exchange.

Account Help Center

The Help section inside your account walks through common terms questions — payment eligibility, withdrawal conditions, and how to request a copy of your account history.

Common Questions About These Terms

These questions come up often when people read through the terms for the first time. If yours isn't here, live chat or the Help section inside your account is the fastest way to get a direct answer.

These terms apply to any person who creates and uses a vpfree account in a state where access is permitted by local law. Eligibility is determined at the time of registration and is subject to ongoing state-level requirements.

No. We notify you through your registered account before any material change takes effect. Minor corrections — like fixing a typo — may happen without advance notice, but anything affecting your rights or obligations comes with prior notice.

Any eligible balance will be returned to the payment method on file — PayPal, Venmo, or Play+ as applicable — subject to verification of your identity and compliance with any applicable withdrawal conditions in the terms.

Go to Privacy in your account settings and submit a data request. You can also contact support in writing. We respond within the timeframe required by your state's applicable data regulations.

The same account terms apply regardless of which payment method you use. PayPal, Venmo, and Play+ each have their own provider terms that sit alongside ours — those are separate agreements between you and the payment provider.

You have the right to close your account before the update takes effect. Contact support, request closure, and any eligible balance will be processed back to your payment method on file per our standard withdrawal conditions.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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