Reference

Understand Your Rights Before You Play

vpfree operates where state law permits, and these pages lay out exactly what that means for your account, your data, and how we handle payments like PayPal, Venmo, and Play+.

State-dependent accessPayPal, Venmo, Play+ coveredData handled per US standardsPlain-language policy
Explore the Lobby Read FAQ
vpfree Understand Your Rights Before You Play
REACH OUR TEAM

Contact Us About Any Policy Question

If you have a question about your rights, a data request, or a policy term you want clarified, these are the direct paths to get a real answer. We don't route legal questions through a generic help queue — each channel below connects you to someone who can pull your account record and respond accurately.

Team online

Live Chat

Start a chat session from your account dashboard. Available during posted hours and best for quick policy clarifications or account-status questions that need a fast answer.

Email Support

Send a detailed request to our support address for data access, deletion requests, or written policy questions. We aim to respond within the timeframe required by applicable state law.

Account Help Center

Log in and head to Account Settings for self-service options — update your contact details, review your stored payment methods like Venmo or Play+, or download your transaction history.

DATA AND SECURITY

How We Protect Your Account and Data

Security on vpfree is built into the account flow, not bolted on at the end. Your login is protected by multi-factor authentication, and payment credentials for PayPal, Venmo, and Play+ are never stored in plain text on our servers. Here's how we handle the four areas that matter most for your peace of mind.

Cookie and Session Data

We use cookies to keep your session active and remember your device. No behavioral advertising cookies are set. You can clear session data at any time from your browser or the app settings.

Account Security

Every account uses multi-factor authentication at login. If we detect an unfamiliar device — say, a new phone in Phoenix — you'll be prompted to verify before the lobby loads.

Data Retention and Deletion

We hold your account data only as long as required by the laws of your state. Once that period passes or you close your account, records are deleted per our data retention schedule.

How to Request Changes

Email support with your account username and a description of what you'd like updated, corrected, or removed. We'll confirm receipt and respond within the statutory window for your state.

Common Questions About Our Legal Terms

These are the questions we hear most from US players when they're reading through the legal section. If yours isn't here, live chat is the fastest path to a direct answer.

Access depends entirely on your state's current laws. We run an eligibility check during identity verification — if your state isn't supported, you'll be informed before any payment method is linked.

We collect your name, address, date of birth, and a government-issued ID image for identity verification. Payment method details like PayPal or Play+ are tokenized and not stored as raw credentials.

Yes. Email support from the address on your account and request a data export. We'll confirm receipt and deliver your records within the timeframe your state law requires.

Contact support via live chat or email, request account closure, and specify that you want data deleted. We'll complete deletion in line with applicable retention requirements for your state.

Any remaining account balance is returned to the payment method used for the most recent deposit — whether that's PayPal, Venmo, or Play+ — before the account is closed out.

We send an email to the address on your account before any material policy update takes effect. The updated document is date-stamped at the top so you can always confirm which version applies.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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